The Kiwi Web Hosting Company
The Kiwi Web Hosting Company™
Frequently Asked Questions
  1. Are there any other fees with your hosting?
  2. Do you put any types of advertising on my pages?
  3. How much space can I use for hosting features (such as MySQL databases, CGI-scripts, PHP etc.)?
  4. How can I see how much disk space and data transfer I have used and have remaining?
  5. What if I need a hosting feature not included with your hosting accounts?
  6. How do I transfer my domain to your servers?
  7. What types of sites do you host?
  8. How do I add new email accounts/features or hosting features to my account? How long does it take to set them up?
  9. After I place my order how long does it take to set up my account?
  10. What happens if I exceed my monthly bandwidth limit?
  11. What is data transfer?
  12. In practical terms, how much is 1 GB of traffic?
  13. Can I access my site with or without the 'www'?
  14. Do you host sites with extensions other than .co.nz?
  15. How many domains can I host under my account?
  16. I am currently hosted by another company and already have a domain name, can I have my site hosted by you instead? And how do I change my domain to point to your servers?
  17. What payment options do you offer?
  18. Your prices are so low, does that mean your hosting isn't as good as other companies?
  19. Can international users purchase your hosting?
  20. Is there any charge to upgrade or downgrade my plan if I decide to change after I sign up?
  21. Is technical support free?
  22. Do you provide phone support?
  23. What sort of statistics can I find out about my website? For example, how many visitors is my site getting?
  24. Where are you based?
  25. I'm new to all this stuff. How hard is set to set up my own website?
  26. What's the difference between a parked domain, a subdomain and an add-on domain?
  27. Are there any limitations to using add-on domains for extra domains that I need hosting for?
  28. Can I set up separate email addresses on parked or add-on domains?
  29. Can I set up independent FTP access and separate email accounts for an add-on domain or a subdomain?
  30. Do you support ASP, .Net or MS-Access?
  31. Do you support Python or SSI?
  32. Can I upload my site using Dreamweaver?
  33. Do you support any content management systems (CMS)?
  34. Do you support password-protected directories?
  35. Do you provide access to an SMTP server for outgoing mail?
  36. I have already purchased my domain name. Can I transfer it to your registrar?
  37. Is The Kiwi Web Hosting Company associated with kiwiwebhost.com?

Technical Questions

  1. What are your Name Servers (DNS information)?
  2. When I try to go to my page I get a "403 error", what should I do?
  3. When I try to go to my page I just get a directory listing, what should I do?
  4. How do I upload my web pages to my account?
  5. How do I check my domain's email?
  6. How do I create, modify and delete e-mail accounts?
  7. Is there a way I can check my webmail directly without having to log into CPanel first?
  8. Is it safe to send credit card details using the secure certificate access?
  9. What control panel do you issue to clients?
  10. What version of PHP do your servers use?
  11. How do I connect to a MySQL database with Perl or PHP?
  12. Can I set up remote access to MySQL so that I can manage my database from my own PC rather than using PhpMyAdmin?
  13. Where must .cgi files be placed?
  14. How do I upload CGI files?
  15. What do I have to chmod CGI files to?
  16. My script returns internal server error?
  17. Which version of Perl is available?
  18. What is the path of Perl?
  19. Do you have any pre-installed scripts?
  20. Do you have ImageMagick or the GD library installed?
  21. Is there a way I can access my website before the name servers are fully resolved?
  22. Why does my website take up more disk space on your servers than it does on my computer?
  23. Is there any documentation available for CPanel?
  24. I have uploaded my images, but my web pages won't load them, what's going on?
  25. My browser only brings up my old website even though I've uploaded new content. How do I force my web browser to show the new files?
  26. Where can I download my access logs from?
  27. I can't remember the password for the email address I set up. Can you tell me what it is?
  28. Is there anything I can do about spam?
  29. Help - I'm receiving bounced spam messages which were supposedly sent from email addresses with my domain name in it. What's going on and how can I stop it?
  30. I've updated my webpage but the old one still appears in my browser. Can you disable the caching on the server?
  31. Do you servers support Apache's mod_rewrite module?


Hosting Questions and Answers

  1. Are there any other fees with your hosting?
    No, you are only charged the yearly (or monthly) amount of your hosting plan. There are no set up fees, no "domain transfer fee", and no other hidden charges. Please note though that domain name registration charges are separate to hosting charges. A domain name is optional and can be registered at the time of ordering for an additional $39.95+GST per annum.
  2. Do you put any types of advertising on my pages?
    No.
  3. How much space can I use for email and databases?
    The allocated disk space for your account (see our account plans page for details) is shared amongst all the features used, including MySQL databases, POP/IMAP email boxes, CGI scripts, PHP etc. A disk usage tool in the control panel allows you track exactly where the space is being used.
  4. How can I see how much disk space and data transfer I have used and have remaining?
    Once you purchase an account you can view your current usage in your control panel. A disk usage tool provides a breakdown of the disk space used in each directory and a stats program provides detail on how bandwidth is being utilised.
  5. What if I need a hosting feature not included with your hosting accounts?
    If you need a hosting feature that is not listed on our Web Hosting Features page, you can install your own. There are numerous free scripts available on the internet for practically anything you can think of. For CGI and PHP scripts we recommend starting at The CGI Resource Index and The PHP Resource Index.
  6. How do I point my domain name to your servers?
    If you already have a domain name registered with another provider you must update your domain's name servers. You will have received the details of our nameservers in your Welcome email. If you wish us to resend the nameserver details, please contact us. If you have a .nz domain name you also have the option of transferring your domain name to our registrar - to do this all we need is the UDAI for the domain name (your existing registrar will be able to provide you with this information).
  7. What types of sites do you host?
    Essentially, we host any website that does not violate our Terms and Conditions.
  8. How do I add new email accounts/forwarders or hosting features to my account? How long does it take to set them up?
    You can add email accounts/forwarders and other hosting features (such as shopping cart, MySQL databases, parked domains etc) via your control panel. Features are added in real time and become active instantly.
  9. After I place my order how long does it take to set up my account?
    During normal business hours, orders are typically processed within the hour.
  10. What happens if I exceed my monthly bandwidth limit?
    If it appears that you may exceed your bandwidth limit for the month, we will email you well in advance and ask whether you would like your account suspended when it reaches its quota or whether you wish to pay the $10.00+GST/GB bandwidth overage fee.
  11. What is data transfer?
    Your data transfer (or bandwidth usage) is the total amount of information (which for most websites is just text and images) that is transferred to and from your account. Since bandwidth is a commodity, data transfer limits need to be put in place on all accounts.
  12. In practical terms, how much is 1 GB of traffic?
    This is a difficult question, because there are so many variables involved. However, to give some indication, a "typical" web page (like the one you're looking at), with a few graphics and fancy headings, would consume about 75 kb of traffic. So in 1 GB of traffic, a 75 kb web page could be reloaded about 12500 times. However, if your site contains downloadable movies, sound files, or programs, a lot more traffic is consumed.

  13. Can I access my site with or without the 'www'?
    Yes, you can access your site both with or without the 'www'. For example you can access your site at http://yourdomain.co.nz or http://www.yourdomain.co.nz.
  14. Do you host sites with extensions other than .co.nz?
    Yes, we can host any domain name, whether its yourdomain.org.nz, yourdomain.com.au, yourdomain.net, yourdomain.geek.nz, etc.

  15. How many domains can I host under my account?
    By default, you can only host one domain under each account. However, you can request add-on domains. Add-on domains are domains that point to a directory within your account. Add-on domains do not have individual control panels and cannot be resold. Each add-on domain costs $2+GST/month.
  16. I am currently hosted by another company and already have a domain name, can I have my site hosted by you instead?
    Yes, you certainly can! After you sign up with us, all you have to do is update your domain's name servers to point to our name servers (the details for our nameservers will be sent out once you sign up). This can be done either by yourself or via the company from which you purchased your domain name. The transition typically takes from 24 to 48 hours. You will, however, be able to access your account's control panel and FTP folder immediately after you sign up via an alternative domain name that we will provide you with. So, you can entirely set up your website and configure your account on our servers before reconfiguring your domain name to point from your existing host to us. As a result, there is no need for any interruption to either your email or connectivity to your website.
  17. What payment options do you offer?
    NZ Customers can pay online with Visa, Mastercard or American Express, unfortunately we are no longer able to accept International Credit Card payments. Customers can submit their credit card details at the following secure link: https://secure.kiwiwebhost.co.nz/creditcard.php
    Direct credit or payment by cheque is also possible. Details for paying by cheque or direct credit are provided after signing up.
  18. Your prices are so low, does that mean your hosting isn't as good as other companies?
    Our hosting features are identical or better than other companies charging much higher rates. Our hosting is by no means "cheap hosting". We use extremely high performance servers and pride ourselves on providing first class internet connectivity. The packages we are offering you are often sold at double or triple our prices. If you are a firm believer in the quote "you get what you pay for", then by all means go and host your site with other companies charging you anywhere from $20-80/month for the same package we are selling for $149.95/year. We can understand why people would question our validity and the quality of our service. Our customer service is first class - refer to our Client Feedback page for some of the comments we have received.
  19. Can international users purchase your hosting?
    Yes, we offer our hosting services to customers worldwide. We support all types of domain names. Due to rising credit card fraud, we are unable to accept Credit Card payments from new International clients.
  20. Is there any charge to upgrade or downgrade my plan if I decide to change after I sign up?
    There are no extra charges for changing your account plan - just the change in monthly billing for the upgrade. We do not refund the difference for downgrades. If you are on annual plan, we will subtract the value of the remaining months on your account from that of the new account. For example if you wished to upgrade from the $1-A-Week plan to the annual Premium plan, and had 12 weeks before your account's anniversary, you would receive a $12+GST discount off the Premium plan price.
  21. Is technical support free?
    Technical support is available free to all clients by both email and toll-free telephone. If you are having trouble with email, FTP, or any other technical aspect of our hosting services, we will help you solve the problem. Please note however, that our support does not extend to debugging scripts, installing 3rd party scripts, and website development etc.
  22. Do you provide phone support?
    Due to the nature of the support issues we deal with, email provides the most effective medium to resolve virtually all enquiries we receive. However, we do provide customers with a toll free phone number where we can be reached during business hours for urgent enquiries or where email is not accessible. We are proud of the quality of the support we provide - please take a look at some of the feedback we've received regarding our after-sales support.

  23. What sort of statistics can I find out about my website? For example, how many visitors is my site getting?
    You can access your website statistics through your account's control panel. The Webalizer statistics package provides very sophisticated and detailed data about your visitors.
  24. Where are you based?
    We are based in Auckland, New Zealand. For more details about us, see our About Us page.
  25. I'm new to all this stuff. How hard is set to set up my own website?
    Setting up a website will require a little bit of learning, but if you've managed to workout how to use a word processor and you've figured out how to surf the net and use email, then you won't have all that far to go. We provide a detailed Getting Started tutorial to walk you through the first technical issues that you will have to contend with. Once you've started to familiarise yourself with a html editor (some of which are no more complex than a word processor), it's all plain sailing and good fun. Nevertheless, should you hit a stumbling block in getting your first site up and running, we're always here to provide you with some helpful guidance.
  26. What's the difference between a parked domain, a subdomain and an add-on domain?
    Parked Domain. A parked domain is a second domain that points to the same domain as the main domain. As an example, kiwiwebhost.net.nz is a parked domain of kiwiwebhost.co.nz. Parked domains are commonly used where it is desirable for different variants of a domain name to all go to the same place. Independent pop email boxes can be set up for parked domains.
    Subdomain. Subdomains can be used to organise sub-websites from the primary domain. A subdomain is identified by a prefix before the primary domain name, e.g. sub1.yourdomain.co.nz. The subdomain is linked with a corresponding subdirectory in the account. e.g. sub1.yourdomain.co.nz may point to the sub1 subdirectory. Subdomains are often used to make separate areas of a large websites easy to access. For instance, forums.yourdomain.co.nz could point directly to the forums area, photos.yourdomain.co.nz could point to your photos directory.
    Add-On Domain. An add-on domain is similar to a subdomain, except it can be named as an independent domain name. So, an entirely separate domain name, say myotherdomain.co.nz, could be configured to point to the myotherdomain subdirectory in your account. Add-on domains are useful where one administrator manages several sites. There are some limitations to add-on domains (see below).
  27. Are there any limitations to using add-on domains for extra domains that I need hosting for?
    Add-on domains are really only intended for situations where only a simple additional website is required. Add-on domains lack some of the functionality of the primary domain name for an account. The most notable of these are the following:
    1. You cannot create subdomains for add-on domains
    2. There is no separate CPanel login for the add-on domains
    3. All resources, such as POP email accounts, bandwidth, and disk space are shared with the main account
    4. URLs need to be constructed completely. i.e. addondomain.co.nz/subdirectory does not work correctly and needs to be written as addondomain.co.nz/subdirectory/
  28. Can I set up separate email addresses on parked or add-on domains?
    Yes, you can. So you can indeed set up email addresses in the format user@addondomain or user@parkeddomain for each parked or add-on domain set up for your account.
  29. Can I set up independent FTP access and separate email accounts for an add-on domain or a subdomain?
    Yes, additional FTP users can be created through your account's control panel to grant access to just the subdirectory linked to the add-on domain or subdomain. Separate POP email accounts can also be created for any subdomains, add-on domains or parked domains associated with your account. Please note, however, that it is against our terms and conditions to resell add-on domains or subdomains.
  30. Do you support ASP, .Net or MS-Access?
    Since our servers are Linux-based, we do not currently support ASP, .Net or MS-Access.
  31. Do you support Python or SSI?
    Yes, both Python and SSI (.sphpl) are supported.
  32. Can I upload my site using Dreamweaver?
    Yes, our servers support publishing of your site onto the web using Dreamweaver.
  33. Do you support content management systems (CMS)?
    Most PHP/MySQL-based CMS can be installed on any user account (providing it fits within their account's allocated disk quota). We currently have a number of clients using Wordpress, and Joomla If you're unsure if our server setup meets the system requirements of the CMS you'd like to use, feel free to drop us an email.
  34. Do you support password-protected directories?
    Yes, we do. Password-protected directories can easily be set up from the account control panel. Password-protected directories allow restricted access to be configured for a specified folder(s) on your website.
  35. Do you provide access to an SMTP server for outgoing mail?
    Yes, all accounts can use our SMTP server for sending mail. To prevent abuse however, the SMTP requires authentication for sending mail.
  36. I have already purchased my domain name. Can I transfer it to your registrar?
    Yes you can. To transfer a .nz domain name to our registrar, all we need is the UDAI. The UDAI should have been supplied to you when you first registered your domain name. If you don't know the UDAI for your domain name, you can request it from your existing registrar (they are obligated to provide you with this information). There is no charge for transferring a domain name to our registrar and it will not affect the current renewal date of the domain name. The only change is that we will bill you the next time your domain comes up for renewal.
  37. Is The Kiwi Web Hosting Company associated with kiwiwebhost.com?
    Yes we are.


Technical Questions and Answers

  1. What are your Name Servers (DNS information)?
    In order to transfer your domain name onto our service you must contact your domain registrar and ask them to change the nameservers for your domain. If you registered your domain with us we will do this for you. The DNS details are in the Welcome email. If require them to be sent out again, please contact us.
  2. When I try to go to my page I just get a directory listing, what should I do?
    If you're getting a directory listing, this means that your domains DNS information has been transferred to our servers, but you still need to upload an "index.html" (or index.htm, index.php etc.). You need to upload your index file to the 'public_html' folder on our server. After you have done so you will be able to view your site at http://www.yourdomain.co.nz/. Note that the server's operating system is case-sensitive, so the filename must be in lowercase for the server to "see" it.
  3. When I try to go to my domain I receive a "Page Not Found" error, what is wrong?
    If you receive a "Page Not Found" error this could mean several things. One possible reason is you have not changed your domains name servers. If this is the case, contact the place where you registered your domain to do so. Or if you have already changed your DNS information then they are most likely still being transferred (it takes 24-48 hours for your domains DNS information to be updated). Finally, if you're sure that your DNS has been configured correctly and has had a reasonable amount of time to propagate then you may need to check with your ISP that do not still have a DNS zone record on their servers for your domain name (see the Getting Started tutorial for further details).
  4. How do I upload my web pages to my account?
    The process by which files are transferred to the web server is called FTP (File Transport Protocol). You have unlimited access to your web space via FTP 24-hours a day. As such, you can create and maintain your web pages on your own computer and upload files to your web site at your leisure.
    To use FTP you need a piece of software installed on your computer called an FTP client. We recommend FileZilla which can be downloaded from https://filezilla-project.org/. Many popular web design packages also come with FTP software functionality included (such as Dreamweaver).
    To connect to your site by FTP, you will need to configure your FTP client with the following settings:
    FTP Host: ftp.yourdomain
    Username: your Kiwiwebhost account username
    Password: your Kiwiwebhost account password
  5. How do I check my domain's email?
    To check your mail you need to use a POP3 email client such as Microsoft Outlook. Configure your email client with the following settings:
    POP3 Server: mail.yourdomain
    SMTP Server: mail.yourdomain
    Username: username of your email account (if you haven't set up any mailboxes yet, this will be the same as your Kiwiwebhost username. If you have set up additional POP accounts in CPanel, the username will be the full email address).
    Password: The password you specified when creating the mailbox (if you haven't set up any mailboxes yet, this will be the same as your Kiwiwebhost password).

    You can also check your domain's email through your internet browser. To do this, simply log into your control panel at: http://yourdomain/cpanel/
  6. How do I create, modify and delete e-mail accounts?
    You can create, modify and delete mail accounts, forwards, autoresponders, filters and mailing lists in realtime from within the control panel. You can log into your control panel at: http://yourdomain/cpanel/
  7. Is there a way I can check my webmail directly without having to log into CPanel first?
    Yes, you can log in directly using the full email address you would like to check by entering the URL, http://yourdomain.co.nz/webmail. Your webmail can be accessed securely using the URL, https://yourdomain.co.nz:2096.
  8. Is it safe to send credit card details using a secure certificate?
    Yes, 128 bit provides sophisticated encryption suitable for transmitting sensitive details such as credit card numbers and bank details across the internet.
  9. What control panel do you issue to clients?
    Every account created comes with cPanel 11.44.1 (build 19). cPanel is a fully-featured web-based control panel that allows you to manage your domain through a web interface. The idea is to transfer as much of the control and responsibility of managing your web site to you. You have the ability to manage all aspects of email, files, backup, FTP, CGI scripts, and web site statistics. You can learn more about CPanel and see a demo of it on the CPanel website.
  10. What version of PHP do your servers use?
    We use PHP 5.3 or above, with all the common extentions enabled. The memory limit is set to 64MB, so virtually any PHP script should run without difficulty. We upgrade to the latest version of PHP regularly to ensure hassle-free development and security.
  11. How do I connect to a MySQL database with Perl or PHP?br> The first thing you need to do is make sure the database is set up correctly in CPanel. To set up a database in CPanel, go to the MySQL Databases page and create a database (enter a name for the database and click on Add Db). Next a user needs to be created (enter a username and password and click on Add User). Finally, the user needs to be allowed access to the database (select the user from the drop-down menu and click on Add User to Db). If these three steps are followed correctly, the connection strings for both Perl and PHP will appear. Apart from the password, these connection strings should be usable directly in your scripts. If you are attempting to configure a pre-prepared script, remember to enter the username and database names exactly as they are written on this page - i.e. database is account_databasename and username is account_username. The hostname should be set as localhost.
  12. Can I set up remote access to MySQL so that I can manage my database from my own PC rather than using PhpMyAdmin?
    No you can't. We don't allow remote access to MySQL for security reasons.
  13. Where must .cgi files be placed?
    CGI files can be created in any directory. The cgi-bin folder is just like any other folder and is only created by default because of tradition.
  14. How do I upload CGI files?
    Upload CGI files via FTP. However ensure the transfer mode is ASCII to avoid problems.
  15. What do I have to chmod CGI files to?
    Since CGI runs under your username, the permissions (chmod) for CGI files must be set to 755.
  16. My script returns internal server error?
    This usually occurs when permissions are loosely set. As a security measure suExec will throw an internal server error when it considers that permissions are not secure. Since CGI runs under your username you must chmod to 755. Do NOT chmod CGI files to 777!
  17. Which version of Perl is available?
    All of our servers have Perl 5.8 installed.
  18. What is the path of Perl?
    The path for Perl on all servers is:
    /usr/bin/perl. So the first line of your executable perl scripts should read: #!/usr/bin/perl.
  19. Do you have any pre-installed scripts?
    There are several scripts which can be installed on your website automatically via your control panel. You can also download and install thousands of additional Perl and PHP scripts from http://www.hotscripts.com.
  20. Do you have ImageMagick or the GD library installed?
    Yes, we have both the ImageMagick module and the GD library installed.
  21. Is there a way I can access my website before the name servers are fully resolved?
    Yes, you can access your website almost immediately after your account is set up. Details of the temporary URL that you can use are contained in your welcome email.
  22. Why does my website take up more disk space on your servers than it does on my computer?
    Usually this is just the difference between "file size" and "size on disk". Because our server's block size is normally 4 KB, disk usage is always a multiple of 4 KB, eg. a 1 KB file takes up 4 KB of space and a 6 KB file takes up 8 KB of space. Multiply this difference by a large number of files and the total difference can be significant.
  23. Is there any documentation available for CPanel?
    Yes, documentation is available at http://www.cpanel.net/docs/cp/index.html.
  24. I have uploaded my images, but my web pages won't load them, what's going on?
    Since our servers use Linux, the filesystem is case-sensitive. Therefore, unlike in Windows, any references to images, directories, scripts etc, must be in the same case as the actual files on the server. i.e. you can't refer to an image called abc.JPG as abc.jpg.
  25. My browser only brings up my old website even though I've uploaded new content. How do I force my web browser to show the new files?
    To speed up the display of pages, many web browsers simply recall information for a website from memory, rather than checking back at the source (i.e. the server). In most cases, pushing the Refresh or Reload button will force the browser to check back at the server, however, some of the more recent versions of Internet Explorer do not do this. To force the browser to load the pages from the server, go to Internet Settings... --> Temporary Internet files --> Settings... and set "Check for newer versions of stored pages:" to "Every visit to the page".
  26. Where can I download my access logs from?
    Using any FTP program, you can download raw access logs from your web site, and use any statistics program available on the net to run against them. In order to reduce downloading time all raw access logs available for download are compressed using "gunzip". These files can be opened by WinZip (for PC) and Stuffit Expander (for Mac).
  27. I can't remember the password for the email address I set up. Can you tell me what it is?
    Since passwords are encrypted on the server, it is effectively impossible for us to find out what they are. However, passwords for any POP email accounts can be reset in your CPanel using the "Change Password" function, which can be accessed from the "Email Accounts" page.
  28. Is there anything I can do about spam?
    Yes, there are a number of preventive and control measures that can be taken. Some of these are outlined at the bottom of our Getting Started tutorial.
  29. Help - I'm receiving bounced spam messages which were supposedly sent from email addresses with my domain name in it. What's going on and how can I stop it?
    Unfortunately, spammers have stooped to new lows and they have now taken to using other people's domain names for the basis of the Reply-To and Sender address fields in their spam email messages. The mail is NOT being sent from your account - the spammers are simply composing their messages using email address variants to reduce the chances of being screened by spam filtering systems. To minimise the impact of this, you can switch off the "catch-all" account functionality of your domain name and configure your account to only receive mail at specific addresses. The first step is to create an independent pop email address (see the Getting Started tutorial for details) and reconfigure your email client appropriately to receive mail at this address. Once you've tested that this account is working, you can set up forwarders for any aliases you wish to have forwarded to this account (e.g. feedback.co.nz, orders.co.nz etc). Finally, go to Default Address in the Mail section of Cpanel and set the default address for your domain name to :blackhole:. Make sure you select your domain name from the drop-down menu.
  30. I've updated my webpage but the old one still appears in my browser. Can you disable the caching on the server?
    We don't do any form of caching on the server-side whatsoever. If we did, this would of course be extremely annoying for web development. Caching can, however, originate from a number of other sources:
    1. The web browser. This is the most common form of caching that users encounter. For details on how to switch it off see above. In IE, you can also try pushing Ctrl-F5 which should attempt to reload the content from the server.
    2. Corporate network. If your internet connection is coming from a corporate/organisational network, it is possible that the caching is originating from there. Many companies use caching to speed up network access and save on bandwidth costs. You would need to talk to your network system's administrator to see if it can be disabled for you.
    3. Internet "speed-up" software. Some internet "accelerators" use caching to achieve their effects. If you have any program like this installed, we recommend removing it during web development.
    4. Your ISP. If you're with a major ISP, it would be very unlikely that they're doing any caching, however, we have heard of at least two instances of minor ISPs using caching. In both cases, a quick phone call by the user to the ISP sorted out the problem. So if you are unable to find any other explanation for caching of pages, try calling your ISP.
    5. User error. Not a form of caching of course, but it can give the same effect ;). Check that you have actually correctly uploaded your pages and placed them in the correct location. You can check if the pages uploaded correctly, by examining the dates of the files - most FTP programs will provide the date a file was modified/uploaded to the server. Make sure you did upload your files into the public_html directory.
  31. Do you servers support Apache's mod_rewrite module?
    Yes, all our servers have the mod_rewrite module installed, so you should be able to modify your .htaccess files to rewrite URLs.

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The Kiwi Web Hosting Company™ is a trademark of Orcon, and is a part of the Orcon group of companies. www.orcon.net.nz